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Outlook is quickly becoming a centralized interface for business. As a result, many companies wish to implement an Outlook help desk. An Outlook helpdesk provides help desk support within the Outlook interface. Outlook is a superior interface because it provides a consolidated view of business information, including email, contacts, calendar, task lists, and notes. When a help desk is merged with Outlook, it provides easy access to critical help desk information. A help desk matrix can also be incorporated into Outlook. This provides easy access to help desk reports. Outlook's ability to track and localize tasks makes it a good companion to help desk activities. Help desk requests can be centralized and delegated to multiple Outlook recipients. Help desk requesters can receive automatic updates on help desk items through the Outlook task request system. Help desk managers can view open help desk requests through the Outlook interface. This allows the help desk manager to determine all open requests, manage help desk resources and calculates help desk performance measures (average resolution time, resource efficiency, and help desk work load). When Outlook is used with the exchange server, resolved problems can be stored in public folders allowing help desk agents to easily find previously solved help desk problems. Companies who already use Outlook with exchange server can deploy help desk on Outlook without the overhead of an expensive, all-inclusive help desk solution. Crow Canyon's software Outlook Help-Desk 3.0 has won multiple awards in 2004 and 2005. www.MSD2D.com features Crow Canyon as the leading help desk available for exchange server and Outlook. They should be considered as the leading solution. Web Design - Small business custom website from EverestWebDesign.com. Rich Christiansen: - Management metaphors at RichChristiansen.com. |
Outlook Helpdesk
