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Lotus Notes is a leading email business interface in the corporate market. Many companies wish to implement a help desk integrated with IBM's Lotus Notes product. A Lotus Notes help desk is a help desk solution integrated within Lotus Notes. Users of Lotus Notes will find valuable time-saving advantages to a Lotus Notes helpdesk. Also, users are not required to train on a new interface and can quickly open incidents while performing their daily tasks. A help desk solution combined with Lotus Notes allows integration into company directory. Help desk problems can be tracked per company employee and allocated to department budgets. When incidents can be traced to employees, help desk managers can better view trends and try to take proactive steps to reduce help desk incidents. Help desk solutions developed for Lotus Notes can take advantage of collaborative features allowing help desk resources to solve problems remotely. Lotus Note's ability to track and localize tasks makes it a good companion to help desk activities. Help desk requests can be centralized and delegated to multiple Lotus Notes recipients. Help desk requesters can receive automatic updates on help desk items through the Lotus Notes task request system. Some help desks developed for Lotus Notes include equipment and network monitoring. Helpdesk managers can view open help desk requests through the Lotus Notes interface. This allows the help desk manager to determine all open requests, manage help desk resources and calculates help desk performance measures (average resolution time, resource efficiency, and help desk work load). Some providers of help desk solutions for Lotus Notes are:
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Lotus Notes Help Desk
