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Hosted CRM provides companies with a CRM system that is easily accessible from any place with an internet connection. CRM stands for Customer Relationship Management and is the new standard for providing excellent customer service. The vendor simply supplies the company with a website that will serve as the company's CRM. This can be done by providing the company with its own personal website or by using the vendor's website and signing in with a personal username and password. The web-based CRM is contained on the vendor's server, hence taking up less space on your own company's server. Using this kind of CRM requires that you have at least a DSL connection to the web, but preferably a T1. Having a dial-up Internet provider would only slow down the use of the CRM and would not be cost-effective. Hosting CRM provides all the great qualities of software-based ones, but with less hassle; plus, they can be accessed from anywhere. If you are on a business trip and want to see how your company is doing, all you have to do is go to the online CRM website. No need to call into the office or wait for an email to be sent with the reporting you need. The other advantage to having a hosted web-based solution for CRM is that your customers can use it too. End-users can search the hosted knowledge base, enter trouble tickets, and track their order or tickets all without calling your company. This helps free up agents, reducing support staff time and saving the company money. A company can also manage their own hosted online CRM. In this case, the software is loaded on the company's server and accessed through their website. This provides higher security to the company and keeps all information in-house. Novo Solutions is one company that offers online CRM solutions. Their site is very comprehensive and even offers comparisons to other companies offering similar software, www.novosolutions.com/web-based-help-desk/ . They offer a 30-day free trial and a demo. Web Design - Small business custom website from EverestWebDesign.com. Rich Christiansen: - Management metaphors at RichChristiansen.com. |
Hosted CRM
