Goldmine CRM

Heat Powerdesk is an easy-to-use, practical and affordable CRM solution. CRM stands for Customer Relationship Management and is the new standard for providing excellent customer service. Heat helpdesk is based on Goldmine , the award-winning software by Front Range Solutions, which provides top quality entry-level service.

There are many great benefits to a Heat help desk solutions. The benefits of help desk powered by Heat include:

  • Service level agreements are meet with confidence
  • Increase in operational effectiveness
  • Easy problem solving
  • Reduce repetitive tasks
  • Increase customer satisfaction

Heat Powerdesk is easy-to-use and features all the requirements of a great help desk, while also integrating your Goldmine software. (Goldmine Corporate Edition 6.0 or higher required.) . The following features are listed on www.frontrange.com/ProductsSolutions :

  • Auto tasks - Send email, print work orders, or launch other applications all with a single keystroke.
  • Quick features - Define simple repetitive tasks, accessible with a single click.
  • Automatic ticket generator (ATG) - Automatically creates new call tickets and update existing tickets via a variety of sources.
  • HEATBoard linked calls - Save time and work by allowing multiple calls to be linked to an issue, updated and closed automatically.
  • Comprehensive reporting tools - Get the right answers with Answer Wizard T , "consultant-in-a-box," bringing you defined reports and solutions to your questions.
  • Scalable solution - Utilize the totally compatible HEAT Service & Support software, as well as any other FrontRange products, to expand your capabilities as your company and functionality requirements grow.

Heat Powerdesk is a great solution for a company already using Goldmine software or those upgrading to Goldmine. It is very user-friendly; it is specifically designed for growing companies. Goldmine is award-winning software, which is also a great asset to any helpdesk. Best of all, Heat Powerdesk is a very affordable help desk solution. For more information on this product, visit www.frontrange.com .

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