Dispatching Software

Dispatching software helps companies dispatch their employees into the field. Dispatch software allows a company to see where an employee is and who is available to be dispatched. Many different companies use dispatching as a way to send their employees on jobs, from the medical field to utility providers.

Dispatch soft ware provides the tools to efficiently manage service and delivery dispatches. A dispatching system involves centralized communication with the technicians and vehicles of a provider to plan and alter schedules, routes, and destinations.

Features of Effective Software for Dispatching:

• Customer Qualification - Using the Qualification screen, dispatch users can quickly access all pertinent information about customer equipment, service, and billing history.
• Dispatch Entry - The Dispatch Entry screen allows users to quickly set up service calls based on priority, skill level, dates, and times.
• Electronic Dispatch Board - The EDB allows you to manage your service calls quickly and easily using a graphical interface with drag and drop features. Easily reschedule calls by simply dragging and dropping them onto the next available technician or day.
• Integrated Mapping - Allows users to view all service calls in a geographical area and organize them in the most efficient manner, saving time, mileage, and money.
• Email and Alpha Paging - Users have the ability to send all service calls to technicians via alphanumeric paging or standard email. This feature includes compatibility with desktop computers, PDA's, handheld computers; web enabled phones, and standard alphanumeric pagers.

Dispatching service software can also be used online. A company can manage all of their dispatched employees through the Internet by logging on to their own dispatch website. At the same time a dispatched employee can log on to the dispatch website to pick up his/her next job.

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