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There are many vendors offering customer service videos, the key is finding the right one for your customer service center. A video on customer service should give an insight into what makes great customer, yet also be entertaining. No customer service representative wants to watch a customer service video that will only put them to sleep. Media-partners.com, website www.mpcfilms.com, offers a great variety of customer service videos aimed at different customer service scenarios. Their videos provide solid basic customer service ideas, as well as entertaining formats. Their customer service videos range from how to handle a difficult customer to how to connect in business. Videos on customer service are great training tools; they help customer service reps see how to treat a customer correctly. They can help turn the pressure of training new employees on customer service from anxiety to excitement. One side benefit: the videos also give the trainer a chance to breath during long customer service training sessions. The best selling customer-service video of 2002 is "Give Them a Pickle." In this video, pickles represent the extra things you do to make customers happy. Give Them a Pickle is full of stories and personal anecdotes. The video is done with high-energy humor and passion. This video is a "must" for any company in the customer service field. Crm21.com provides a wonderful list of companies that offer customer service training videos. This website includes links to all the companies along with a brief description of the customer service company offering the videos. Web Design - Small business custom website from EverestWebDesign.com. Rich Christiansen: - Management metaphors at RichChristiansen.com. |
Customer Service Video
