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Comcast is one of the fastest-growing cable companies in the United States. To keep up with the large increase in customers, Comcast customer service has had to improve their customer relations to compete with other big companies. Comcast has a strong web site for customer service relation at www.comcast.com. At this site Comcast has set up a way for the customer to contact them, and also has a "quick links" page for troubleshooting common problems. They have an "Ask Comcast Link" in the FAQ. If you click on the contact Customer Service link, it will bring you to a page asking you to type in your Street address, Apt Number, And Zip Code. This allows Comcast to find the customer service center nearest you so they can distribute the calls locally, making the wait virtually miniscule. Customer service for Comcast has a large database of Frequently Asked Questions on their customer service website; this is helpful for those people who do not want to call into a Comcast office. Also, as part of providing better customer service Comcast will allow customers to view their bill online and make a payment. Comcast cable allows customers to even change their TV programming online. A customer can simply click on "My Channel Lineup" then make changes as they seem fit. The customer can go from a smaller, less expensive lineup to a more expansive one at a click of a button. As part of Comcast's continuing effort to provide excellent customer service, they have a customer service survey offered at the top of their website. Providing a customer service survey is a great way to find out how customers really feel about a company. Web Design - Small business custom website from EverestWebDesign.com. Rich Christiansen: - Management metaphors at RichChristiansen.com. |
Comcast Customer Service
