ASP Help Desk

An ASP help desk is a help desk solution that is outsourced. In this case, a third party, known as an Application Service Provider (ASP), hosts and maintains the help desk, with the original company accessing the application's capabilities via the Internet. In return, the ASP receives a monthly subscription or per-use fee depending on the contract.

The ASP helpdesk is perfect for the company that does not possess the technical resources to install and maintain a help desk. The ASP will do all of the maintenance on the help desk, as well as hosting it. This cuts down on the cost of hiring someone to maintain the help desk, not to mention the purchase of hardware to support the help desk.

Having a hosted help desk is good because you don't have to pay for the software; instead, you are subscribing to a company who specializes in software development. This help desk solution is less expensive to maintain and lowers costs.

When thinking about using an Application Service Provider help desk to support your help desk, research becomes the key. Make sure you are getting what you pay for, and that your customers will be treated correctly.

Here are some simple steps to choosing an ASP for your help desk:

• Research all ASP help desks
• Get opinions of those who have already made the step to an ASP-based help desk
• Make sure your ASP relationship is well-documented, so if part of the ASP agreement has been broken it won't cost you
• Make sure the cost of using an ASP helpdesk is acceptable to your company

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